CHARLIE CLARKE
Phone: 07810798768 | Email: charlie@charlieclarke.co.uk
Address: 5 Icetone Way, Bishops Itchington, Southam, CV47 2DQ
Address: 5 Icetone Way, Bishops Itchington, Southam, CV47 2DQ
PROFESSIONAL SUMMARY
A highly motivated individual with a proven track record in client training, compliance implementation, and software management. Skilled in project leadership, system integration, and customer relationship management. Adept at utilizing cutting-edge tools like Salesforce, SQL and Free Agent to optimize business operations.
PROFESSIONAL EXPERIENCE
Account Manager
CRBCunninghams Ltd | April 2021 – Present
Delivered comprehensive training sessions for new clients, both online and on-site, developing and maintaining tutorial manuals and videos.
Led compliance integration for Natasha's Law, conducting policy research and coordinating seamless software updates.
Addressed customer feedback through detailed reports and proposed enhancements, ensuring successful program improvements.
Cultivated strong client relationships by addressing inquiries and resolving system issues effectively through salesforce within their customer support team.
Senior Account Executive
Nutmeg UK Ltd | April 2020 – April 2021
Account Executive | November 2016 – April 2020
Account Executive | November 2016 – April 2020
Revamped training resources, offering tailored client support through online sessions and troubleshooting.
Streamlined tender processes, aligning client requirements with tender criteria and coordinating project timelines.
Conducted program testing for new releases, ensuring functionality and client satisfaction.
Managed GDPR compliance, including documentation, annual renewal of Cyber Essentials certification, and monthly security meetings.
Overhauled invoicing processes with Free Agent, improving efficiency and accuracy.
IT Lead
Manor Farm Fruits, Near Lichfield | August 2016 – April 2020
Trained staff in daily operations, till systems, and the Merlin booking system, ensuring smooth business processes.
Boosted the farm’s digital presence by managing website updates, creating engaging social media content, and designing promotional campaigns.
KEY SKILLS
Software Proficiency: Microsoft Active Directory, Windows 10, Office 365, Azure Backup, Salesforce, Free Agent, Canva, Terminal Services. Business firewalls (SonicWall, WatchGuard, Cisco, Cyberoam, etc.).
Compliance & Security: GDPR policy management, Cyber Essentials certification renewal.
Project Management: Training delivery, tender coordination, and regulatory compliance.
EDUCATION
Nottingham Trent University
MA in Photography (2015 – 2016)
BA (Hons) in Multimedia (2012 – 2015), 2:1
Lichfield Cathedral School, Staffordshire (2002 – 2012)
A-Levels: ICT, Extended Project, Photography
GCSEs: 10 subjects
PERSONAL INTERESTS
Photography Run my own photography website, blog and social media accounts
IT Enjoy researching different software’s and hardware’s that best fit individual jobs